IT Supervisor
Emeryville, CA
Full Time
Mid Level
We are looking for an IT Supervisor for our Company Headquarters in Emeryville, CA, although the position may require travel to California and Washington intermittently. Your role is to supervise ongoing support and setup for laptops, desktops, printers, and other technologies as part of our growing IT Department, across multiple divisions and businesses. You will also support the IT Manager and Systems Administrator in other miscellaneous duties as needed, such as by resolving tickets on the Zendesk platform, and collaborating and independently leading assigned projects. A successful IT Supervisor will have an advanced level of familiarity with the basic principles of technical support, windows computer systems, and network infrastructure. They must be able to operate well independently and ideally will have a combination of frontline technical support experience as well as certifications or education in a related field.
Responsibilities:
Required Skills
Additional Proficiencies Sought
Requirements
Schedule:
Company's website:
Work Location:
Responsibilities:
- Work inside of Zendesk, our ticketing platform. Document all IT-related work inside of Zendesk, as well as progress on projects and issue tracking.
- Provide desk-side and remote troubleshooting for all divisions and companies.
- Assist with onboarding, offboarding, and promotions in collaboration with other departments.
- Maintain utmost confidentiality at all times.
- Develop understanding of the suite of applications that we use frequently across the organization, at all levels and across all technologies.
- Perform assessments of device usability, lifespan, and condition.
- Track assets assigned to end users and jobs inside and outside of our Accounting software.
- Collect unused or returned devices to bring back to headquarters.
- Setup new devices for issuance to team members, projects, and departments.
- Document and develop user guides for business applications independently and proactively.
- Work on ongoing projects to upgrade the technology that we have at Headquarters, especially for conference room and server equipment.
- Prepare inventory reports or facilitate their creation regularly.
- Advise on future purchasing needs.
- Assist in network security audits, contingency planning, and endpoint security.
- Lead phishing and cybersecurity training program.
- Within our contingency planning framework, act as the team member responsible for restoring end user devices for operations management and for administrative staff.
- Provide coverage for other team members within the IT department.
- Cross train on various job duties.
- Work on special projects as directed by the IT Manager.
Required Skills
- Proven experience in customer service and technical support, ideally in a supervisory capacity.
- Proficiency in MS Office, Windows 10/11, iOS, hardware support and upgrades, and advanced troubleshooting best practices.
- Relevant education or certifications.
- Self-starter who is able to operate independently with very little oversight.
- Excellent time management skills and ability to multi-task and prioritize work.
- Attention to detail and problem-solving skills.
- Able to stay cool under pressure.
- Strong written and verbal communication skills.
- Strong organizational and planning skills in a fast-paced environment.
- A creative mind with an ability to suggest improvements.
Additional Proficiencies Sought
- Understanding of MDM solutions (especially Intune), Viewpoint Vista, HCSS, KnowBe4, Kyocera.
Requirements
- Valid California Driver’s License in good standing.
- Reliable vehicle.
Schedule:
- 8 hour shift with periodic overtime.
- Scheduled hours may change depending on business needs. Most typical is 7:30 AM to 4:00 PM.
Company's website:
Work Location:
- Onsite at our main office in Emeryville, with intermittent travel required to job sites in California and Washington.
- Eligible for 1 work from home day after 1 year employment, subject to various conditions and Manager approval.
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